Appexchange Apps Implementation

Client Profile

• Industry: Human Resources

• Scale: Multinational, with up to 10 brands and over 35,000 weekly assignees

• Services: Spanning permanent recruitment, temporary employment, professional employment services, and more

The Challenge

The client, a substantial multinational HR entity, navigated the complexities of managing numerous brands and handling a myriad of assignees weekly, spanning various industries, professions, and positions. The imperative was to efficiently recruit, manage compliance, and payroll these assignees. Integrating two AppExchange apps—an Applicant Tracking System (ATS) and a Workforce Management System—into the Salesforce platform presented significant complications, necessitating a robust, tailored solution.

Objectives

1. Implement and customize the ATS and Workforce Management apps from AppExchange

2. Ensure seamless management of assignees across various brands and sectors

3. Enhance efficiency, customer satisfaction, and operational optimization

4. Automate processes for better performance and efficacy

Approach and Implementation

Black Wolf Consult, in collaboration with other implementation partners, embarked on a meticulous journey to construct a solution. Around 40% of the solution was custom-built, deploying the Salesforce App Builder to develop a specialized front-office application tailored to the multifaceted needs of the client.

Key Implementations:

• Custom-Built Solution: Developed and integrated 40% of the solution as a custom-build, ensuring it catered explicitly to the nuanced requirements of the client.

• Automation Integration: Leveraged Salesforce Flow to integrate numerous automations, further optimizing the client’s operational processes.

• Collaborative Development: Worked hand-in-hand with other implementation partners to ensure the solution was robust and all-encompassing.

• The project spanned approximately two years, transitioning from an initial implementation phase to the present, where the focus has shifted towards optimization of the now-successfully implemented application.

Outcomes

• Decreased Debtors Days: The newly implemented system contributed to a tangible decrease in debtor days, enhancing the financial health and cash flow of the client.

• Augmented Customer Satisfaction: A notable surge in customer satisfaction was recorded, both internally and externally, attributing to the efficient, streamlined operations and client interactions facilitated by the new system.

• Enhanced Efficiency: Through thoughtful customizations and implementations, operational efficiency saw a substantial enhancement, enabling smoother, more effective operations.

Conclusion

Black Wolf Consult, leveraging its expertise in Salesforce consulting and implementation, navigated through complexities, crafted, and executed a tailored solution that not only tackled the immediate challenges faced by the client but also established a platform for continuous optimization and improvement.

This case study epitomizes the potent impact of well-orchestrated technology implementations, driving efficiency, customer satisfaction, and operational excellence, and stands as a testament to Black Wolf Consult’s dedication and expertise in delivering transformative technology solutions.