Nurse Scheduling

Client Profile

• Industry: Healthcare Resourcing

• Location: South Africa

• Challenge: Efficient scheduling and management of nurse shifts using outdated, slow legacy software

The Challenge

A renowned healthcare resourcing business, specializing in scheduling nurses for shifts on a daily basis, encountered major efficiency barriers due to their reliance on outdated legacy software. The previous system demanded manual call-ins to nurses for shift bookings and lacked the capability for rapid, effective scheduling upon client requests. The necessity for a comprehensive, automated, and efficient scheduling system was palpable.

Objectives

• Automate and optimize the nurse scheduling process.

• Implement intelligent matching of nurse availability and shift requirements.

• Facilitate advanced reporting capabilities.

• Ensure user adoption and satisfaction through effective change management.

Our Approach

Black Wolf Consult leveraged Salesforce, employing the Lightning App Builder and developing custom objects, page layouts, automation, and advanced logic to create a bespoke scheduling application.

Key Innovations & Implementations:

1. Shift Conceptualization: Defined "shifts" and nurse "availability" within the application, ensuring that these two entities could be seamlessly connected.

2. Intelligent Matching: Developed smart matching logic considering geography, position, department, and other variables to proficiently align available nurses with shift requirements.

3. Nurse Empowerment: Allowed nurses to call in and log their availability, becoming preferred candidates for matching shifts.

4. User-Centered Development: Engaged end-users throughout the development journey, ensuring the final product was aligned with their needs and preferences.

Implementation Journey

The creation of the intelligent matching logic and user acclimation to the new system was an intricate, prolonged process. The meticulous change management strategy encompassed:

• Inclusion: Involved users in every step of the development, gathering invaluable feedback, and insights.

• Training: Conducted comprehensive training sessions to familiarize users with the new application.

• Support: Provided ongoing support to assure users comfortably adapted to the new technology.

Results

• Automated Scheduling: Replaced the laborious, manual scheduling system with an automated, intelligent, and swift process.

• Enhanced Matching: Enabled precise, efficient matching of nurse availability and shift requirements through driven logic.

• Advanced Reporting: Empowered the client with advanced reporting capabilities, deriving insightful data from the Salesforce platform.

• User Satisfaction: Achieved notable user satisfaction and smooth transition thanks to the empathetic, inclusive development, and implementation strategy.

Conclusion

Through the adept use of Salesforce and a focus on both technological and human factors, Black Wolf Consult crafted a solution that not only resolved the evident operational challenges but also elevated the client's capacity to deliver impeccable service to their healthcare clientele.

The new application stands as a testament to how technology, when integrated thoughtfully with processes and people, can truly transform operational landscapes, bringing forth efficiency, intelligence, and user satisfaction.