Nurse Scheduling

Client Profile

The Challenge

A renowned healthcare resourcing business, specializing in scheduling nurses for shifts on a daily basis, encountered major efficiency barriers due to their reliance on outdated legacy software. The previous system demanded manual call-ins to nurses for shift bookings and lacked the capability for rapid, effective scheduling upon client requests. The necessity for a comprehensive, automated, and efficient scheduling system was palpable.

Objectives

Our Approach

Black Wolf Consult leveraged Salesforce, employing the Lightning App Builder and developing custom objects, page layouts, automation, and advanced logic to create a bespoke scheduling application.

Key Innovations & Implementations:

Implementation Journey

The creation of the intelligent matching logic and user acclimation to the new system was an intricate, prolonged process. The meticulous change management strategy encompassed:

Results

Conclusion

Through the adept use of Salesforce and a focus on both technological and human factors, Black Wolf Consult crafted a solution that not only resolved the evident operational challenges but also elevated the client's capacity to deliver impeccable service to their healthcare clientele.

The new application stands as a testament to how technology, when integrated thoughtfully with processes and people, can truly transform operational landscapes, bringing forth efficiency, intelligence, and user satisfaction.